We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay. We do not accept buy now, pay later services like Afterpay or Klarna.

Yes. Creating an iMpower account helps us track your orders, process returns or exchanges, and offer the best customer support.

If your order hasn’t shipped, we’ll do our best to help. Email us at customersupport@impowercosmetics.com within 24 hours of placing your order.

Once your order ships, you’ll receive a tracking link by email. You can also check the status anytime by logging into your iMpower account.

We currently ship to the United States and U.S. territories only, including all 50 states, Washington, D.C., Puerto Rico, U.S. Virgin Islands, Guam, and American Samoa.
If you're outside the U.S., email us at [support email] with your location—we'll notify you when international shipping becomes available.

Not at this time. All orders ship from our fulfillment center via USPS, UPS, or FedEx using standard shipping.

Check your mailbox, porch, and any secure delivery area. If it’s still missing, contact the shipping carrier directly. While we are not responsible for packages marked as delivered, we’ll do our best to support you.

Yes. Gifts may be returned within 30 days for store credit only, with valid proof of purchase.

We accept gently used items for store credit or exchange—limited to one return per product type per calendar year. We ask that you only return opened items if there’s a clear issue with the product’s performance or compatibility.

Yes. Opened or gently used items can be exchanged once per product type per calendar year. For example: one lip gloss, one lipstick, one lip liner, per calendar year.

Once your return is received and approved, refunds are processed to your original payment method within 7–10 business days. Refund timelines may vary depending on your bank or payment provider.

Email us at customersupport@impowercosmetics.com. We aim to respond within two (2) business days, excluding U.S. holidays, Juneteenth, and major market interruptions (e.g., natural disasters, pandemics).

Only one promo code can be applied per order unless stated otherwise.

Not yet—but we hope to offer them as we grow. Stay tuned!